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Return Policy for Novaya: 30 days after receipt. The item must be unused and with the tags attached.
Returns: Please send an email with your order number and the reason for the return. Shipping costs are covered by the customer, except for damaged or incorrect items.
Refunds: Processed within 14 working days after receipt (shipping costs are not refunded).
Exchanges: Direct exchanges are not available; we recommend placing a new order.
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With over 32,000+ global customers, Novaya’s legacy is stronger than ever.
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We ship worldwide! Countries that we cannot deliver to are automatically excluded during checkout. If you are able to complete the checkout process, it means we can ship to your location.
Most orders are processed within 1–4 business days. Shipping times vary depending on your location, but delivery usually takes 5–8 business days. You will receive a tracking number once your order has been shipped.
You have 30 days to return or exchange an item, as long as it is unused, unwashed, and in its original condition. See our returns page for more information.
If your order has not yet been shipped, you can contact us atsupport@get-novaya.comwithin 24 hours to make changes or cancel it. Once an order has been processed or shipped, it cannot be modified.
Send us an email atsupport@get-novaya.comor use the contact form on our website. We usually respond within 24 hours on weekdays.