FAQ
Explore a collection of stylish, comfortable pieces – including sweaters, cardigans, and dresses – designed to be worn season after season.
Select your favorite products, add them to the shopping cart, and complete your purchase through our secure payment solution.
We offer free shipping throughout the UK. Once your order has been processed, you will receive a confirmation email with tracking information.
You have 30 days to return or exchange an item, as long as it is unused, unwashed, and in its original condition. See our returns page for more information.
If your order has not yet been shipped, you can contact us at support@get-novaya.com to make changes or cancel it.
Send us an email at support@get-novaya.com or use the contact form on our website. We usually respond within 24 hours on weekdays.
Currently, we only ship within the UK. Subscribe to our newsletter for updates on international shipping.
You can find the size guide and fit information on the product pages. Unsure? Feel free to contact us for help!
While we aim to display colors as accurately as possible, monitor settings may cause variations in appearance.
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